Last updated: 1 Aug, 2025
Appreciate your purchase at Serviciodevuelo.
At Serviciodevuelo, we understand that travel plans may change unexpectedly. Our cancellation policy is designed to offer transparency, flexibility, and fairness, while adhering to the specific terms and conditions set by our trusted travel partners including airlines, hotels, car rental agencies, and tour operators.
We recognize that unforeseen circumstances such as medical emergencies, scheduling conflicts, or global events can disrupt your plans. To support you during such situations, we aim to make the cancellation process as clear and manageable as possible.
We strongly encourage all users to carefully review the applicable cancellation terms before finalizing any booking. Being aware of relevant fees, deadlines, and provider-specific policies in advance will help ensure you make informed decisions and reduce potential disruptions.
You may cancel your order within 24 hours of booking to receive a refund, provided the cancellation is made at least 7 days before the scheduled departure.
To exercise your right of cancellation, you must inform us of your decision by means of a clear statement:
We will process your refund within 14 days from the date we receive the returned service. The reimbursement will be made using the same payment method you used for the original order, and you will not be charged any fees for this refund.
All cancellation requests must be submitted in writing, either via email to info@serviciodevuelo.com or through the official customer support channels available on our website at serviciodevuelo.com.
Cancellation fees are determined based on several factors, including but not limited to:
Please be aware that some bookings may be non-refundable or subject to strict cancellation terms. These conditions are set by the service provider and may include:
We strongly recommend reviewing the cancellation and refund conditions associated with your booking at the time of purchase. Understanding these terms in advance will help you make informed decisions and avoid unexpected charges.
Most airline tickets booked through Serviciodevuelo are non-refundable and non-transferable, in accordance with the fare rules set by the airline.
In some instances, if permitted by the airline, modifications or cancellations may be allowed for an additional fee. Any such changes are subject to:
Please note, no refunds will be issued in the following situations:
We strongly advise all travelers to review the fare conditions of the selected airline at the time of booking, as policies and penalties can vary widely between carriers and ticket types.
Hotel cancellation policies differ widely depending on the property, room type, and rate plan selected at the time of booking.
Some reservations may qualify for a full refund if canceled within the hotel's specified cancellation window typically 24 to 72 hours prior to the scheduled check-in time.
Other bookings, particularly those made under discounted, promotional, or non-refundable rates, may not be eligible for any refund under any circumstances.
All refund requests related to hotel bookings are subject to:
We strongly recommend reviewing the cancellation policy included in your booking confirmation to ensure you understand the applicable terms before initiating any changes or cancellations.
Important: Cancellation policies and refund eligibility can vary significantly between service providers. For the most accurate and up-to-date information, please refer to your booking confirmation or contact our customer support team for personalized assistance.
Note: Approval of such exceptions:
To begin the cancellation process, please notify us as early as possible. Prompt communication helps us:
Cancellation fees depend on:
Some bookings may be non-refundable, others partially refundable subject to penalties. We recommend reviewing fare conditions at booking to understand financial implications before cancelling.
Your patience during this process is appreciated.
Refund processing times depend on factors such as:
While some refunds may require extra time due to third-party processing, Serviciodevuelo commits to efficient handling.
Service providers may request:
Timely submission is crucial to avoid delays or refund denial.
Use official channels specified by the service provider to expedite your request, such as:
If denied or unresolved:
Many providers offer online tools to monitor refund status, including:
Utilize these tools to stay informed and reduce follow-up inquiries.
Refunds may be prorated based on service usage. Partial refunds are subject to provider policies and may not be full. Review terms carefully before requesting.
Some fees, such as administrative, service, or transaction charges, are typically non-refundable and retained by the provider or platform. These fees will be disclosed at purchase.
Refunds may be denied due to:
Ensure requests are complete, timely, and compliant to increase approval chances.
Delays may occur due to:
Maintain regular contact with the service provider or refund platform for updates.
Cancellation and refund policies differ widely across airlines and depend on factors such as:
To avoid unexpected fees or complications, it is essential to carefully review the fare rules and conditions at the time of booking. These typically include:
By familiarizing yourself with these airline-specific policies beforehand, you can make informed choices and be better prepared to manage itinerary changes or cancellations effectively.
Serviciodevuelo reserves the right to modify, update, or revise this Cancellation Policy at any time, at its sole discretion and without prior notice. Any changes will become effective immediately upon being posted on our official website.
Because such updates may affect your rights and obligations, it is your responsibility to review this policy regularly. Your continued use of our services after any changes have been published constitutes your acceptance of the revised Cancellation Policy.
If you have any questions or need further clarification about our Cancellation Policy, our dedicated Support Team is available 24/7 to assist you. We are committed to providing prompt and helpful service to address your concerns effectively.
Contact us at:
Email: info@serviciodevuelo.com
Phone: +1 (800) 846-0859