Last updated: 1 Aug, 2025
Thank you for choosing Serviciodevuelo. We appreciate your trust and strive to ensure your complete satisfaction with every purchase.
If your experience falls short of your expectations, please review our Return and Refund Policy for clear guidance on how to request support, return a product, or obtain a refund. Our aim is to provide a straightforward, fair, and hassle-free process.
For full details and specific terms and conditions, please visit our website or contact our customer support team. We are here to help.
The following terms apply to all products purchased through Serviciodevuelo.
Terms with initial capital letters used in this Agreement have specific meanings defined below. These definitions apply whether the terms are used in singular or plural form.
Refunds are subject to both Serviciodevuelo's terms and conditions and the policies of the individual service providers involved (such as airlines, hotels, or car rental companies). To be eligible for a refund, the following criteria must be met:
Booking Source: The booking must have been made directly through Serviciodevuelo. Refunds for bookings made through third parties or partners are governed by their own policies.
Policy Compliance: Your refund request must adhere to the cancellation and refund policies set by the service provider responsible for your booking.
Required Documentation: You are required to submit all relevant documentation to support your refund claim, which may include:
Important Note:
Not all bookings qualify for a refund. Non-refundable rates, last-minute cancellations, or penalties imposed by service providers may result in partial or no refunds. Additionally, administrative or service fees may be deducted in accordance with provider policies.
To facilitate a smooth and timely refund process, please follow the steps below when submitting your request:
Review Provider Policies:
Before initiating a refund request, carefully review the cancellation and refund terms of the relevant service provider (e.g., airline, hotel, car rental agency) to confirm eligibility. Each provider may have distinct policies, timelines, and conditions.
Provide Supporting Documentation:
Include all required documentation to substantiate your claim. This may include:
Clearly State the Reason:
Clearly and concisely explain why you are requesting a refund. This might relate to service disruptions, provider non-compliance, personal emergencies, or dissatisfaction with the experience.
Respect Submission Deadlines:
Submit your refund request within the timeframe specified in the service provider's refund or cancellation policy. Late requests may not be processed.
Escalate If Necessary:
If your request is denied or remains unresolved, you may escalate the issue to a senior representative of the service provider. Where applicable, you may also seek assistance through consumer protection bodies or dispute resolution platforms.
Refunds, where applicable, will be handled in accordance with the timelines and policies established by the relevant service providers (e.g., airlines, hotels, car rental companies). While Serviciodevuelo will assist in coordinating and tracking the refund process, we are not liable for delays, denials, or restrictions imposed by the service provider's internal procedures.
To facilitate processing, service providers may require specific documentation, such as:
Prompt submission of these documents is essential to avoid delays.
Please use official communication methods (e.g., the service provider's customer service email, website portal, or ticketing system) to submit and follow up on your request. This helps ensure your claim is properly documented and tracked.
If your refund request is denied or remains unresolved:
Refunds are generally issued to the original payment method. Estimated timelines include:
Please allow standard processing time unless otherwise communicated by the provider.
Many service providers offer online tools or portals for refund status tracking. We recommend using these resources to stay updated on your refund request.
In cases of unavoidable or extraordinary events, such as:
...some service providers may issue discretionary refunds or waivers. Supporting documentation such as medical certificates or death notices is typically required. Approval of such claims remains solely at the discretion of the service provider.
Please be aware of the following limitations:
We strongly advise reviewing all fare rules and booking terms at the time of purchase to fully understand applicable refund limitations and restrictions.
Serviciodevuelo reserves the right to modify, revise, or update this Refund Policy at any time, at its sole discretion. Any amendments will take effect immediately upon being posted on our official website and may be implemented without prior notice.
As a user or customer, it is your responsibility to regularly review this policy to stay informed about any changes. Continued use of our services after the posting of updates constitutes your acceptance of the revised terms.
We recommend checking this page periodically to ensure you are aware of the latest guidelines related to refunds, cancellations, and associated procedures.
If you have any questions or need further clarification regarding our Return and Refund Policy, our dedicated support team is available 24/7 to assist you. We are committed to providing timely, accurate, and helpful assistance to ensure your concerns are resolved efficiently.
You can reach us through any of the following methods:
By Email: info@serviciodevuelo.com
By Phone: +1 (800) 846-0859
Your satisfaction is important to us, and we appreciate the opportunity to assist you.