Privacy Policy

Last updated: 1 Aug, 2025

By using our services, you confirm that you have read, understood, and agreed to the terms outlined in our Privacy Policy, including the ways in which we collect, use, and safeguard your personal information.

You further consent to the processing of your data in accordance with industry best practices and applicable data protection laws. We are fully committed to maintaining the confidentiality, integrity, and security of your personal information at all times.

1. Interpretation and Definitions

Interpretation

Words with initial capital letters shall have the meanings assigned to them in the definitions below. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Agreement, the following terms are defined as follows:

Account: A unique profile created by you to access and use all or part of the Service.
Affiliate: Any entity that controls, is controlled by, or is under common control with the Company.
Company: Refers to Serviciodevuelo, the entity responsible for providing and operating the Service.
Cookies: Small data files stored on your device by the Website to improve user experience and collect information about website usage.
Country: Refers to [Insert Country], the jurisdiction under which the Company is legally registered and operates.
Device: Any internet-enabled electronic device used to access the Service, such as a computer, mobile phone, or tablet.
Personal Data: Any information that directly or indirectly identifies an individual, including but not limited to names, contact details, and usage data.
Service: The services offered by the Company, including access to and use of the Serviciodevuelo Website and any related functionalities.
Service Provider: Any third-party entity or individual engaged by the Company to support, operate, or enhance the Service, or to analyze user interaction with it.
Usage Data: Information automatically collected during the use of the Service, such as page visits, time spent on pages, browser type, and device details.
Website: The official website operated by the Company, accessible at serviciodevuelo.com.
You: The individual accessing or using the Service, or the organization or legal entity on whose behalf the Service is being accessed.

2. Collecting and Using Your Personal Data

To provide and improve our services, Serviciodevuelo may collect and process various types of personal information, either provided directly by you or automatically generated during your use of our platform.

Types of Data Collected

Personal Data

While using our services, we may ask you to provide personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

Full name (first and last)
Email address
Phone number
Billing address
City, State, ZIP/Postal Code
Government-issued identification numbers (e.g., Aadhaar, passport number, or driver's license)

This data is collected only when voluntarily provided, such as during account registration, bookings, or customer support inquiries.

Usage Data

Usage Data is collected automatically when you access or interact with our services. This information may include:

Internet Protocol (IP) address of your device
Browser type and version
Pages visited on our Website
Date and time of your visit
Time spent on each page
Unique device identifiers
Other technical or diagnostic data related to usage patterns

This information is used to analyze trends, monitor system performance, troubleshoot technical issues, and improve the overall user experience.

We are committed to handling your personal data with care and in accordance with applicable privacy laws.

3. Tracking Technologies and Cookies

We utilize cookies and related technologies, such as:

Session Cookies: These are temporary cookies that help keep your website running smoothly during your session and are cleared when you finish browsing.
Persistent Cookies: These cookies are essential for the service and are deleted when the browser is closed.
Web Beacons: Persistent cookies stay on your device after closing the browser, allowing features such as retained login credentials and user preferences across sessions.

4. Use of Your Personal Data

Serviciodevuelo collects and processes your personal data solely for legitimate business purposes and in full compliance with applicable data protection laws. Your information may be used for the following purposes:

Service Delivery
To provide, manage, and fulfill the services or products you request through our platform, including processing bookings and reservations.
Account Management
To create, maintain, and update your user account; verify your identity; and ensure account security and personalization.
Communication
To send you service-related notifications, updates, and administrative messages. Where legally permitted or with your consent, we may also send promotional offers, newsletters, or marketing communications.
Customer Support
To respond to your questions, troubleshoot issues, and deliver effective support for any inquiries or service requests you submit.
Business Operations
To support internal business functions such as audits, mergers, acquisitions, or other corporate transactions that may involve the transfer or handling of personal data.
Service Improvement
To analyze user behavior, identify usage patterns, and optimize the performance, security, and usability of our platform and services.

We are committed to ensuring that your personal data is used responsibly and only for purposes that are necessary, relevant, and lawful.

5. Sharing of Your Personal Data

We may disclose your personal data to third parties in the following circumstances, always ensuring that such entities uphold appropriate data protection standards and use the information strictly for the purposes agreed upon:

Service Providers
We share data with trusted third-party service providers who assist in delivering, managing, or improving our services. This includes payment gateways, IT infrastructure providers, customer support services, and analytics partners.
Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of the business transaction. In such cases, we will take steps to ensure the continued protection of your data.
Affiliates
Your information may be shared with affiliated companies under common ownership or control, for coordinated service delivery, marketing, internal analysis, and customer support purposes.
Business Partners
We may collaborate with select partners for co-branded services, promotions, or marketing efforts that enhance user experience. Personal data shared in these contexts is limited to what is necessary for the specific initiative.
Other Users
If you participate in public features such as forums, reviews, or community spaces hosted by Serviciodevuelo, certain personal information (e.g., your name or username) may be visible to others as part of the service functionality.
With Your Consent
We may share your information for purposes not covered above only when we have obtained your explicit consent.

We do not sell your personal data. Every party we engage with is required to maintain confidentiality and implement strong data protection practices.

6. Retention of Your Personal Information

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

Providing and managing the services you request,
Meeting legal, regulatory, and contractual obligations,
Resolving disputes, and
Enforcing our agreements.

Once your personal information is no longer required for these purposes, we will take appropriate steps to securely delete, anonymize, or de-identify the data in accordance with applicable laws and industry best practices.

Our data retention practices are designed to protect your privacy and ensure compliance with relevant data protection regulations.

7. Transfer of Your Personal Information

Please note that your personal data may be transferred to, stored in, and processed on servers located outside of your country, state, or region, including in jurisdictions that may have different data protection laws than your own.

We ensure that all international data transfers are carried out in full compliance with applicable data protection regulations, and we implement appropriate technical, organizational, and contractual safeguards. Such as standard contractual clauses or equivalent legal mechanisms to protect your data.

These safeguards are designed to maintain the confidentiality, integrity, and security of your information at all times, regardless of where it is processed.

8. Deletion of Your Personal Information

We retain your personal data only for as long as it is necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

Once these purposes have been fulfilled or upon receiving a valid deletion request from you, where permitted by law. We will take appropriate steps to securely delete, anonymize, or de-identify your personal information in accordance with all relevant legal, regulatory, and technical requirements.

This ensures that your privacy is respected and your data is protected from unauthorized access, use, or disclosure after it is no longer needed.

9. Disclosure of Your Personal Information

We may disclose your personal data in certain circumstances where such action is necessary, lawful, and in accordance with applicable data protection regulations. These circumstances include:

Business Transfers
In the event of a merger, acquisition, sale of assets, or other corporate restructuring involving Serviciodevuelo, your personal information may be transferred or disclosed as part of the transaction. We will ensure that any receiving party upholds comparable privacy standards.
Compliance with Law Enforcement
We may disclose your personal data to comply with legal obligations, such as laws, regulations, legal proceedings, or in response to lawful requests by public authorities, including court orders, subpoenas, or law enforcement agencies.
Other Legal Requirements
We may also share your information when necessary to:
- Prevent or investigate fraud or security threats,
- Protect the safety, rights, or property of individuals or the public,
- Enforce our Terms of Service or other contractual obligations,
- Comply with applicable laws and regulatory requirements.

We ensure that all disclosures are made only to the extent necessary and in strict compliance with relevant data protection laws.

10. Security of Your Personal Data

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorized access, misuse, alteration, or disclosure. Our security practices are aligned with industry best practices and are regularly reviewed to address evolving threats.

These protective measures may include, but are not limited to:

Encryption of sensitive data during transmission and storage
Secure access controls and authentication procedures
Regular security assessments and system monitoring
Employee training on data protection and privacy practices

However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

We remain committed to continually improving our security infrastructure to ensure your personal information is protected to the highest reasonable standard.

11. Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect, solicit, or store personal information from minors.

If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. Upon verification, we will promptly:

Investigate the matter, and
Take appropriate steps to delete the information in compliance with applicable privacy laws and regulations.

We encourage parents and guardians to monitor their children's online activities and help enforce this policy by instructing minors not to share personal information on our platform.

12. Links to Other Websites

Our website may contain links to third-party websites or services that are not operated or controlled by Serviciodevuelo. Please be aware that we are not responsible for the privacy practices, content, or policies of these external sites.

We strongly recommend that you review the privacy policies of any third-party websites you visit before providing them with your personal information.

Your interactions with those sites are governed solely by their terms and policies, and Serviciodevuelo disclaims any liability for damages or loss resulting from your use of external links.

13. Changes to This Privacy Policy

We may update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, comply with evolving legal and regulatory requirements, or enhance the transparency and effectiveness of our services.

When we make significant changes, we will notify you in advance through appropriate channels, such as:

An email notification (if you have provided one), or
A prominent notice on our website or user dashboard.

These updates are part of our ongoing commitment to transparency and the protection of your personal information.

We encourage you to review this Privacy Policy periodically to stay informed about how your data is collected, used, shared, and protected.

Your continued use of our services after any changes have been made will constitute your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or need further clarification about these Terms, please feel free to reach out to us. Our dedicated support team is available 24/7 and ready to assist you.

Email: info@serviciodevuelo.com

Website: serviciodevuelo.com

Phone: +1 (800) 846-0859

We are committed to providing prompt and helpful assistance to ensure your experience with Serviciodevuelo is smooth and enjoyable.